Resolving the 'Failed to Connect to Backup Agent Software' Error in Starus Photo Recovery 6.6 for Mac Installation

When installing Starus Photo Recovery 6.6 on your Mac, you may encounter an error message stating that it is unable to connect to the backup agent software. This issue can be frustrating and prevent you from completing the installation process. In this article, we will provide a step-by-step guide on how to resolve the 'Failed to connect to backup agent software' error.

Step 1: Check Connection to the Backup Agent

To start troubleshooting, log in to the source that is unable to connect to the Backup Agent. You can use the ping command to check whether the Barracuda Backup IP address is accessible from the source. If you are still unable to connect to the Agent, proceed to Step 4.

Step 2: Verify Firewall Settings

If you have a Firewall enabled on your device, verify that you have both an inbound and outbound rule created and enabled for Barracuda Backup. This will ensure that the Agent can communicate with the backup software without any interference from the Firewall.

Step 3: Edit Data Source

If you entered the FQDN in the Computer name field when setting up the source, replace the FQDN with the IP address, and click Save. This may resolve the issue and allow you to connect to the Agent.

Step 4: Connect Directly to the Source

As a workaround, try to connect directly to the IP address of the source by following these steps:

* Verify that you can ping or resolve the fully qualified domain name (FQDN) that you configured the source with. If you are still unable to connect to the Agent, proceed to Step 2.

Step 5: Start Barracuda Backup Agent Service

If the Service is not started, right-click Barracuda Backup Agent, and click Start. Log in to the appliance, open Services, and verify that the Barracuda Backup Agent Service Status is Started.

Step 6: Identify Unconnected Source

To determine which source is unable to connect to the Backup Agent:

* Log in to the Barracuda Backup web interface, and go to the Backup > Sources page.

By following these steps, you should be able to resolve the 'Failed to connect to backup agent software' error and successfully install Starus Photo Recovery 6.6 on your Mac. The Barracuda Agent is a lightweight agent that performs source deduplication and securely transfers changes over port 5120, ensuring the integrity of your data during the recovery process.

Starus Photo Recovery 6.6 for mac instal